Call Center Agent
Call Center
About Opportunity
We are seeking dedicated Call Center Agents to join our team at our Karachi office. As a Call Center Agent, you will play a crucial role in handling inbound and outbound calls, qualifying and disqualifying callers for retainers, and ensuring excellent customer service. You will be responsible for scoring at least 50+ calls per shift for quality assurance purposes. This role requires working independently and maintaining high standards of communication and professionalism.
Job Specifications
- Functional Area:
- Total Positions:
- Job Shift:
- Job Type:
- Job Location:
- Gender:
- Education:
- Experience:
- Apply Before:
- Call Center
- 4
- Morning
- Full time 8am - 5pm PST
- Karachi - onsite
- any
- Bachelors
- Fresh or experienced
- 30-Dec-2024
Job Responsibility
- Answer incoming calls and handle customer inquiries promptly and professionally.
- Qualify and disqualify callers based on predetermined criteria.
- Make outbound follow-up calls to obtain signed documents and schedule appointments.
- Score and evaluate calls for quality assurance purposes, aiming for at least 50+ scored calls per shift.
- Build rapport with customers and act as the first point of contact for businesses.
- Collaborate with team members to ensure seamless customer experiences.
Candidacy Requirements
- Excellent voice talent
- Strong written and verbal communication skills
- Ability to adapt to overnight schedules and consistently deliver quality performance
We are an equal opportunity employer and offer market competitive salary packages along with attractive perks and benefits and plenty of growth opportunities for the right candidates
Apply for the position
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Lets get in touch
BreakThru had a humble start with only 3 employees and less than 12 clients in 2008. Over the years, we have experienced great success as we now employ over 400 employees with over 10,000 active customers
[email protected]
Drop us an email, we normally respond within 24 hours.
Suite# 104 & 205 Business Center, P.E.C.H.S. Block 6.
We are at Shahrah-e-Faisal, Karachi.
+921-3432-4434
+921-3432-4433
Give us a call, we are open 24/7!